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*As Coffex only ships within Australia and New Zealand.*
To assist in delivering small orders to clients the following list is to act as a general guide.
- Vacuum Packed Coffee : Is suitable for use for 18 months
- Beans with Valve : Is suitable for use for 6 months
- There are no minimum orders.
- Delivery Charge : Based on standard Australia Post rates.
- Method of Delivery : Australia Post
- Payment : To be received in advance
Coffex Coffee Pty Ltd: Returns Policy
At Coffex Coffee we are committed to providing our customers with the best products and service.Only products that are faulty or otherwise returnable under a statutory warranty or a manufacturer's warranty will be accepted for return after 14 days. Freight costs will be factored in or waived accordingly.
Within 14 Days of Purchase:
- Unopened Products
As part of our commitment, we go beyond our legal requirements, by offering a 14 day return policy for products returned in their original, unopened and undamaged packaging except those products sold on a "no return" basis.
A credit will be issued for the original purchase price of the product, less:
any associated freight costs and a re-stocking fee of 10% of the purchase price.
Where products are sold on a "no return" basis we will bring this to your attention. Examples of products sold on a "no return" basis include ex-demo, ex-rental, and clearance products.
The "no return" basis means that, unless the product is dead on arrival, damaged in transit, incorrectly shipped or otherwise returnable under a manufacturer's warranty or by law, the product will not be accepted for return.
- Opened Products
We will not accept any opened product for return unless the product is returnable under our Returns Policy, or a manufacturer's warranty or other contract or by law.
- Dead on Arrival, Damaged In Transit or Incorrectly Shipped
If your product is dead on arrival, damaged in transit or incorrectly shipped, contact our Customer Service staff immediately upon receipt of the product.
We will test all products returned as "Dead on Arrival" or "Damaged in Transit" within 7 working days of receipt into our warehouse. Some products may need to be returned to the manufacturer for testing.
If the product is defective or was incorrectly shipped, we will issue a credit for the original purchase price of the product and associated freight costs.
If you return a product claiming it was dead on arrival, damaged in transit or incorrectly shipped but we find the product is in full working condition, any defects or damage were caused after you took receipt of the product or the product was shipped correctly, it will be returned to you.
Outside 14 Days of Purchase
- Return of Faulty Products, Products that don't match their Description or otherwise under Statutory Warranty
Upon receipt of a product claimed to be faulty, where the fault cannot be observed by our internal testing, we will forward the product to the manufacturer or its authorised service centre or agent for assessment.
If the fault could not have been detected at purchase, and is not due to wear and tear or misuse, we will offer you a repair, replacement or refund, as appropriate.
If the fault does not fit the above criteria and is not covered under the manufacturer's warranty or extended warranty (where applicable), then we will provide you with a quote for the repair costs and ask you if you wish to proceed with the repair.
Once the product is returned to us by the manufacturer or service agent, we will arrange return delivery of the product to you. For products where the fault does not fit the above criteria and is not covered by the manufacturer's warranty or extended warranty (where applicable), we will require payment of the manufacturer's service charges and any costs associated with processing of the return prior to returning the product to you.
- Returns Procedure
To return a product purchased at Coffex Coffee, you will need to request a Return Authorisation (RA) Number by contacting your Account Manager or our Accounts Department. Coffex Coffee will not accept goods for return which do not have a Return Authorisation Number issued in accordance with our Returns Policy.
- To Request a Return through Coffex Coffee
Phone: 1300 COFFEE
We will need the following information, before we can issue you with a Return Authorisation (RA) Number:
Name and contact details (original purchaser)
Invoice Number or Order Number
Part Number of product to be returned
Item Serial Number(s)
The number of items being returned
Date on packing slip or invoice
Whether the product box has been opened
Reason for return
RA numbers are only valid for 7 days, so we must receive the returned product into our warehouse within this period, or you will require a new RA number. Please ensure that all products are suitably packaged in order to prevent damage during return shipping. We will not accept responsibility for goods, which are damaged whilst in transit back to us.
Please do not write on or attach labels to the product being returned; otherwise, the return may not be accepted, as it will be deemed damaged.
A copy of the original packing slip, invoice, or other proof of purchase must be included with the returned product. The Return Authorisation Number should be clearly visible on the outside of the shipping carton and addressed to the following address (unless otherwise directed):
Coffex Coffee: Returns Department
58 Dawson St,
Brunswick VIC 3056